Privacy Policy

1. Who we are

Danbywell is an independent business systems and growth advisory practice led by Dan Bywell Mtegha, based in Lilongwe, Malawi. In this policy, "Danbywell", "I" "we", "us" and "our" mean the practice that operates danbywell.com.

For the purposes of Malawi's Data Protection Act, 2024, Danbywell is the data controller of the personal data described in this policy.

Contact: support@danbywell.com | WhatsApp via the link on our website | Lilongwe, Malawi

2. What this policy covers

This policy explains what personal data we collect when you visit our website, use our Systems Toolkit, join Growth Partner membership, request a quote, use our chat assistant or work with us, how we use it, who we share it with, and the rights you have. We aim to handle your data in line with the Data Protection Act, 2024 and its principles of lawfulness, fairness, purpose limitation, data minimisation, accuracy, storage limitation and security.

3. Information we collect

Information you give us

1. Contact details, such as your name, email address, phone or WhatsApp number, and business name
2. Details in quote requests, enquiry forms and messages, including information about your business, goals and challenges
3. Information you share during an engagement, such as business plans, financial information, operating documents and compliance records
4. Newsletter subscription details
5. Account, order and membership details when you buy a toolkit template or join a membership tier
6. Your messages and any details you enter in our chat assistant

Payment information

Payments are handled by third-party payment providers. We receive confirmation of payment and limited transaction details, but we do not store full card numbers or mobile money PINs on our own systems.

Information collected automatically

When you use our website, we and our service providers may collect technical data such as your IP address, device and browser type, pages viewed, referring site, and approximate location. This is collected through cookies and similar technologies (see section 9).

Information from others

Occasionally we receive information about you from a colleague, a referrer or a publicly available business source when you have asked us to consider working with you.

We do not knowingly collect sensitive personal data through the website, and ask that you do not submit it unless it is necessary for your engagement

4. How we use your information and why

1. To respond to your enquiries and provide quotes. Basis: steps taken at your request before entering a contract, and our legitimate interest in running our business.
2. To deliver services, toolkit purchases and memberships. Basis: performance of our contract with you.
3. To process payments and keep records. Basis: contract and legal obligations such as tax and accounting.
4. To send you the newsletter and updates. Basis: your consent. You can withdraw by it at any time.
5. To operate and improve the website and chat assistant. Basis: our legitimate interest in running a secure, useful service.
6. To protect our business and comply with the law. Basis: legal obligation and legitimate interest.

We do not make decisions that have legal or similarly significant effects on you based solely on automated processing.

5. Client information and confidentiality

Business information you share with us during an engagement is treated as confidential and used only to deliver the agreed work.

6. Chat assistant

The Danbywell Assistant on our website is an AI-powered tool. Messages you type are processed by a third-party AI service provider in order to generate replies, and we may keep chat records to answer your questions and improve the service. Please do not enter confidential, financial or sensitive information in the chat. For detailed or private matters, contact us directly by email or WhatsApp. The assistant provides general information and is not a substitute for advice tailored to your business.

7. Cookies and similar technologies

We use cookies and similar technologies to make the website work, remember your preferences, understand how visitors use the site and improve it. You can control cookies through your browser settings, including blocking or deleting them, although some parts of the site may not work properly without essential cookies. Where required, we will ask for your consent before using non-essential cookies.

8. Marketing and newsletters

If you subscribe to our newsletter or opt in to updates, we will send you advice, resources and offers. You can unsubscribe at any time using the link in any email or by contacting us. If you are an existing client, we may occasionally contact you about related services, and you can object to this at any time.

9. How long we keep your information

We keep personal data only for as long as needed for the purpose it was collected, and then delete or anonymise it. As a guide:

1. Enquiries and quote requests that do not lead to an engagement: up to few months
2. Client engagement records: for the duration of the engagement and few years afterwards, to meet legal, tax and professional record-keeping needs
3. Payment and accounting records: as required by Malawian law
4. Newsletter details: until you unsubscribe
5. Website analytics: in aggregated form where possible
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10. How we protect your information

We use reasonable technical and organisational measures to protect personal data, including access controls, secure storage with reputable providers, and limiting access to people who need it. No online service can be completely secure, so we cannot guarantee absolute security.

11. Your rights

Under the Data Protection Act, 2024, you have the right to:

1. Access the personal data we hold about you
2. Have inaccurate or incomplete data corrected
3. Have your data erased, in the circumstances the law provides
4. Restrict how we process your data
5. Object to processing based on our legitimate interests or used for direct marketing
6. Receive your data in a portable format
7. Not be subject to decisions based solely on automated processing that significantly affect you
8. Withdraw your consent at any time, without affecting processing already carried out

To exercise any of these rights, email support@danbywell.com. We may need to verify your identity first, and we will respond within the time required by law. Some rights are subject to legal exceptions.

12. Children

Our services are directed at business owners and professionals. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, contact us and we will delete it.

13. Third-party links and platforms

Our website may link to other websites and platforms, including WhatsApp and social media. We are not responsible for their privacy practices, and we encourage you to read their policies. Messages sent through WhatsApp are also subject to WhatsApp's own terms and privacy policy.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the updated date at the top. If we make a significant change, we will take reasonable steps to let you know.

15. Questions and complaints

If you have a question or concern about how we handle your personal data, please contact us first at danbywell07@gmail.com, and we will do our best to resolve it.